Why Choose Cloud Voice Solutions

Cloud PBX or UCaaS phone systems? Features, benefits and why would a business want to purchase this type of system?

For businesses that rely on telephones as a primary form of communication, having a reliable telecommunications infrastructure in place is critical to the success of your operations. Traditionally, businesses used on-site systems for their communication needs and one of the leading solutions for this is PBX. It’s important to understand that there are different variants of PBX business communication systems in existence. 

Many PBX-based business communication systems around today have become synthesized with VoIP technology however there are also cloud-hosted PBX systems and hardware-based solutions. UCaaS phone systems on the other hand are considered full-service managed communication solutions where access to a complete UC suite is mediated by a third-party provider. 

The collaborative tools and administrative control offered by Cloud PBX & UCaaS systems can help businesses in various industries optimize the way their teams communicate. Depending on the needs of your business, a Cloud PBX or UCaaS based phone system may be exactly what you need. 

Take a look below to get a detailed comparison of the benefits & features offered by both communication systems. 

Cloud PBX vs. UCaaS: Features & Benefits

For starters, many businesses use Cloud PBX phone systems due to their easy scalability and simple design. Cloud PBX phone systems are oftentimes referred to as VoIP services since they are essentially the same. Cloud PBX phone systems give you the ability to make calls either via a physical phone or through your computer. This functionality also makes it easier for companies to communicate while on the go since workers aren’t required to use any actual telephone lines. 

UCaaS on the other hand is an interconnected suite of collaborative and communication tolls. All of the tools offered by UCaaS phone systems are stored in the cloud for easy accessibility. UCaaS also uses VoIP technology however it is not solely reliant upon it as compared to Cloud PBX phone systems. With UCaaS phone systems, companies have the ability to perform live chat, file backups, conference calls, and much more. UCaaS phone systems instead expound on the core infrastructure that VoIP technology has to offer. 

Here are some of the core benefits of each phone system:

UCaaS Benefits:

• Integrated video conferencing, screen sharing, and web conferencing features 
• Unified channels allow businesses to seamlessly communicate across various mediums such as email, phone, and chat

• Mobility features and the ability to allow employees to connect to your communication network using their own device 
• Enhanced productivity & error reduction thanks to data integration across multiple apps such as Twitter & Office 365 
• Stronger disaster management handling thanks to broadcast capabilities via email, instant messages, voice phones, and more

Cloud PBX Benefits: 

• More efficient contact center management and cost-savings when compared to UCaaS phone systems 
• Scalability from VoIP services to a UCaaS based system with vendors who offer both communication systems 
• Simplified phone line management with the ability to instantly remove or add lines 
• Phone service & data bundles available with compatible vendors which can make troubleshooting your systems a lot easier while reducing overall costs
• Add-on features available in the form of interactive voice recognition, remote phone line management, call distribution, and more

Choosing the right phone system for your business

If you’ve been struggling to find a seamless communication system that allows your workers, managers, and staff to communicate through a variety of channels without the need for tedious processes, UCaaS and Cloud PBX phone systems offer personalized solutions that can help you. By looking at the comparison of benefits we’ve listed for you above, you can be on your way to faster and more efficient communication with your team in no time. 

Prices and features may vary by phone system and your industry so it’s always best to reach out to a local vendor who can provide you with direct answers to any questions related to your business. Use this information to enhance your company’s communications protocol so that you can focus on what matters most.